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All payments and statements will show as being made payable to Debsco Ltd. Our prices include VAT at the applicable rate and delivery within the UK is £4.95 on all orders. For other delivery charges and for countries outside of the UK please see our delivery schedule details. We accept the following credit and debit cards: VISA, MasterCard, Euro card, JCB, Switch, Solo, Delta and VISA Debit cards
Placing an order with us is simple! You have the option to order online via our website or send your order through the post. Online: When you choose the item(s) you want to purchase, just click the "add to basket" image and they will be added with the total cost of the items being automatically calculated. When you are ready to finalise your order, click the "checkout" link at the top of the web page and proceed to our simple and secure payment processing section.
Fax your order and card details to us at + 44 (0) 1895 464716
Phone: UK residents can call with your order on our order-line 07969 803981 Non-UK residents only please call: + 44 (0) 7969 803981
Send in the Post: Cheques or postal orders in pounds sterling only please and payable to Debsco Ltd sent with our order form to: The Pleasuretrove Please note that products will not be sent until cheque payments have cleared and confirmation will be sent via email advising of order status prior to dispatch.
We know how important it is for you as it is for us that you receive the product you've ordered on time, in good condition and with secure, discreet packaging. Our postage charges incorporate all packaging and handling costs where appropriate. For delivery purposes we have included a definition of the UK to be the following countries only: - England, Scotland, Wales and Northern Ireland. All orders delivered within the UK will receive our standard delivery charge of £4.95. Other postage charges are detailed below.
Rest assured that all orders are sent discreetly in secure plain packaging with no external markings to identify the contents within or its origin. The return address will state "Debsco Ltd" and gives no indication to the nature of your order. Where some countries require a Customs Declaration on every parcel, in order to respect your privacy we describe our adult toys as "Novelty Items or Goods".
UK - Standard delivery is £4.95for all orders to UK mainland addresses. We reserve the right to refuse dispatch of an order. Express delivery within the UK is £15.00 - Orders need to be received by 12pm Monday to Friday. For delivery outside the UK but within the European Union, goods are dispatched using Royal Mail standard overseas delivery and a charge of £10.00 is applied. Outside of the European Union the delivery charge is £20.00
All orders received are dealt with Monday to Friday during our normal working hours. All parcels are dispatched and delivered using Royal Mail and the delivery schedule is based on the aims of The Royal Mail working day delivery. UK orders: All standard delivery orders are delivered within 72 working hours from dispatch of order. Express Delivery - within 48 hours Mon-Friday - allow 2 working days from receipt of order. European Orders: All standard delivery orders are usually delivered within 3 to 7 days. Western Europe: deliveries within 5-10 days. International Orders: Allow up to 10-15 working days.
Occasionally, due to the popularity of some of our products and volume of orders, an item may go out of stock temporarily. If an item is not in stock, we will back order it for you and inform you via e-mail that it is on order and you have the option to cancel the product order if you would rather not wait. It usually only takes a few days to complete your order, however as some of our suppliers are based outside of the UK please allow up to 21 days for delivery. You will not be charged for any extra postage or packing for the back orders.
We guarantee the quality of the products we choose for you to purchase, and maintain the standards by inspecting all items prior to despatch. We want you to be happy with your purchase and offer a replacement or refund policy valid for 14 days from delivery on any of our products, which comply with the conditions below. General Returns: Should an item be unsuitable when you receive it, simply return the item within the 14 days of receipt to us. Items must be in original condition and packaging, unopened, unused and hygiene stickers unbroken and un-tampered with. For reasons of Health, Safety & Hygiene we cannot exchange, refund or credit any sex aids, (e.g. vibrators) creams or lotions once opened under any circumstances. If we suspect the goods to have been used or any of the conditions above not met we reserve the right to return the goods to you without notice. Any items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. We will provide you a refund for the amount of your original purchase less the postage and packing charge for you to exchange for another item of your choice. Faulty Goods: Should a product be defective or faulty we will gladly replace it for a duplicate product, simply return it to us within 14 days of receipt, with your invoice and reason for return. Always check before returning faulty goods that you have used new batteries that have been fitted accurately and are positioned correctly to connect with the battery points before returning any such items. Videos, CD's and Books cannot be returned, so please be sure of your selection before ordering. All Returns are dealt with as quickly as possible but please allow up to a maximum 28 days for returns to be finalised. If we are unable to exchange an item due unavailability, we will offer you an alternative replacement of equal or greater value or a full refund. Postage, packing and delivery costs are non-refundable. All goods are sent at your own risk and we therefore advise when returning goods to us to obtain a proof of posting certificate. We are not responsible for orders or returns that have not arrived or have been signed as received when goods have not been delivered. This is to be taken up with the parcel carrier or Mail Company used. This does not affect your statuary rights as a consumer.
Our payment system utilises Secure Socket Layer (SSL) technology with 128-bit encryption, we use Worldpay, a leading and extremely secure on -line payment system thus ensuring security and privacy for any information that you send. Your credit card numbers are encrypted and securely transmitted and you will see the padlock or key icon denoting the security on the bottom of your taskbar when you submit your order details. We use Thawte certificated SSL services to give you complete piece of mind when shopping at The Pleasuretrove.
Are my details sold on to anyone else? Absolutely not! Your details are held on our system for the purpose of your order only and we do not sell your details to any other external companies, organisations or mailing lists. For more information please see our details for use and disclosure of customer information on our Privacy Policy. I can't find a product that I want, are you able to get it for me? We'll try! We have a number of suppliers around the globe and if there is an item we don't stock, let us know about it and we will do our best to track it down for you. E-mail your request to feedback@thepleasuretrove.com and we'll do our best. How do I know what's best to buy? Depending on what you are looking for we have a number of items to suit all needs, a good place to start is which items are bestsellers at our Top 10 Pleasers and read the reviews from customers who have purchased a product. |
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